I called into the contact centre on the 05 November 2013 at approximately 13:04 to advise them that my bill was paid up to date on the 01st November 2013and that they need to act fast in allocating the payment, as I would not appreciated being disconnected.
I spoke very kindly to a gentleman by the name of Sthembiso, who then went on to insult me that I don't have money and should make sure that I pay my accounts. I asked to speak to a team leader or manager, he responded saying that they were all out. He then cut the call on me. Is this the type of service that a paying customer suppose to receive?
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