Im Still waiting for feedback after 2 Weeks. No Reference Number.
I have recently added telkom adsl 1 mb uncapped to a phone line. I have received the bill for R989. When I activated the adsl the call centre notified me that the monthly fee will be R670 for the adsl and anytime minutes. They spoke to my mum because the Telkom line is on her name. They did a credit check over the phone with her and the call centre agent told me that they might be a one month in advance fee which has to be paid depending on the credit rating but when she did the check, there was NO fee which had to be paid in advance. Then I was told that I would only pay for the adsl once the line is activated. The line was activated on the 5 October.
Im still waiting for feedback from the 29 October and sent 2 emails.
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SUPPLIER'S RESPONSE Telkom Time and Date 08:42:13 | Mon 4 Nov 13
Hello RandhirS,
Good day
Thank you for your post.
Kindly be advised that the matter is in hand with escalation advisor and is escalated to the relevant department to be investigated. You will be prov
Hosea Magano
Escalation Centre
[Email Removed]
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