Telkom
Telkom ADSL once again off, no repairs for 7 days

Fault logged on 13 May 2013. No feedback received, reference number SMS'ed. Escalated. 3 days ago, still no respond except...

Dear Telkom Customer, thank you for requesting fault progress report on-line. There is still an open fault out on your line.

Still waiting for reference number and positive feedback.

Escalation number 517747.

Line was very slow, now zero ADSL. Phone line on same number OK. How hard can it be to fix it.