I am formally lodging this complaint as i recently upgraded my cellphone contract. I have never had any problems in the past with Vodacom and always make my payments on time.
However, i received my new bill and it was R1900 which is IMPOSSIBLE. My previous contract was a Blackberry but never actually made use of the BIS services provided. Now that i have the Samsung note 3, i require data for everything on the phone.
I am extremely disappointed and dissatiffied with the service i have been receiving from Vodacom. I was never informed about my account being over limit and i also could not check my balance as there was a time when i had to call in to buy 1GB of data and still i wasnt informed as to why.
When i called the call centre they simply informed me that Vodacom does not inform their clients if they are over limit on their accounts. If i was informed by a simple sms i could have made alternative arrangements and bought more data without being over limit.
This is unexceptable and i refuse to pay this account as i feel this is negligence from Vodacom' side. I even had to call in and change my contract to a top up400. Why was this not done from the get go?
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