I was due for a upgrade and while on holiday I did my upgrade in Durban, I upgraded from a weekend package to a Top Up 200 starting beginning November I had more than 380 free min left starting the new contract Vodacom these minutes. When reporting it on Friday the 1st I spoke to a girl called Wendy she gave me a ref number3541268846 and transferred me to her Snr called Richard who listen to my complain and gave me a ref number S3-T6P3U-UFZ1S and said they will investigate and come back to me within 24hours I as well has received a sms confirming. I then also received a sms from a person called Ivon Nditsheni Silima confirming that they will get back to me today is Monday the 4th and no one yet has contacted me.
THIS IS THE TYPE OF SERVICE YOU RECEIVE FROM THE HIGH & MIGHTY VODACOM I WANT ANSWERS
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