Telkom
Promises, promises, promises

I lodged a complaint on Hello Peter regarding a problem more than 2 weeks ago. Telkom responded as follows:

Hello NeelsFourie,

Thank you for your post

Kindly be advised that the matter has been escalated to the relevant department for further investigation.

We will provide you with feedback.

We apologise for any inconvenience caused

Regards'

Tswelopele Nyide
Escalation Centre

When can I expect ANY feedback from them? And why do we only get the standard, meaningless response which actually translated as " forget it, we are not interested in your problem".