On Wed 20 Feb 2013 I send a complaint on Hello Peter, Fri 22 Feb 2013 they responded with this e-mail ;
Good day Thank you for your post.
Kindly be advised that the matter has been escalated to the relevant department to be investigated. We will provide you with feedback.
Your escalation reference number is ARS 222631.
We apologise for any inconvenience caused.
Then, 6 days later after no response (28 Feb), I replied to that e-mail asking why is there no response, and now it's 4 days later, still no response!!! Looks like not even a complaint on Hello Peter bothers them.