Acc 619900253224 Tel 0398320230
You said Wednesday last week at 11H26:
"Hello Peter Query ARS 228611 DN 0398320230 Customer Ken Poynton Contact 0727163961
Good day
Thank you for your post to HelloPeter
Kindly be advised that the matter has been escalated to the relevant department for further investigation.
We will provide you with feedback.
Your escalation reference number is ARS 228611
We apologise for any inconvenience caused
Regards'
Tswelopele Nyide
Escalation Team"
STILL NO WORKING PHONE.
STILL NOT CONTACTED BY ANYONE IN TELKOM.
THIS IS NOT AN INCONVENIENCE - THIS IS A JOKE TELKOM.
I GET THE IMPRESSION NO ONE CAN FIX THE PROBLEM. DID ANYONE ACTUALLY INVESTIGATE ANYTHING.
AREN'T YOU HUMILIATED TO BE WORKING FOR THIS ORGANISATION TSWELOPELE?
and whats the point of escalating problems when still nothing gets done. Get on the telephone to the people responsible, find out whats happening and when something will be done and then call me - that's what customer service is - your last escalation was just lip service to make yourselves look better. I hope someone actually uses the responses on here to determine your appraisals and bonuses - especially you Tswelopele!
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