Where to begin
First i upgraded from a Blackberry Bold to a Blackberry Q10: The new phone take the micro sim, so i had to do a sim swop. Moeti at MTN Rustenburg Waterfall mall said it will take about 2 to 48 hours for the new sim to be activated, it took over a month, we went to the branch regularly in this time, its over 30km we had to travel every time. Eventually that was a success.
The next thing was Data cost - It was not explained to us that on the Q10 the way data was billed differs from how it was billed on the previous blackberry, I had to pay over R5800.00 for data usage. I never get a notification that data usage accumulate to this excessive amount, and my service was suspended abruptly and without any notification. I tried to call the billing information line 258, was not working. Nobody at mtn advised that we should buy a extra data bundle.
I Went to the branch at Water Fall Mall and paid the outstanding amount, from a monthly bill of less than R800.00 to a bill of over R7400.00 (apparently my credit limit is R6000.00 but they only suspended my service at over R7500.00.
And now i try to buy a bundle, by calling 808, dailing *141*2# and online, no sucess
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