I took a MTN contract out from Bluff branch. I requested debit order run on 2nd of each month, from day 1 debit order comes off from 23-30th of each month, sometimes it is double debited, some months Acc is not paid as my daughter only gets paid on the last day of month, we then receive an sms stating Acc in arrears and will be suspended, she then deposits cash into Acc. Each time the debit order is returned unpaid she is charged an unpaid debit order fee, WHO is responsible for this amount? Asked for Acc to be debited on 2nd of each month. I went to Pavilion branch around 28 Dec 2012, we spoke to a consultant which informed us the Acc was in credit and no payment would come off until 2nd February, on the 24th Jan we received sms, Acc in arrears and on the 25th January the debit order came off again. On 24/01 called the callcentre they informed me that there was a misallocation of payment and would be rectified, next payment would be on 2nd March and I ask for email of conversation which I am (spoke to Shabalala) and 13 months payment statement (from Miriam) - still waiting. Please look into this and rectify this Acc, debit orders to run the 2nd and refund of unpaid debit order fees
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