AfricaComplaints.com » Telecommunications » Complaint / review: Telkom - High Ping due to congestion | #232209

Telkom
High Ping due to congestion

I have been struggling with high latency issues since August 2013.
It keeps jumping up and down from 100 -> 250. (should be 15-30ms)

2 Months later and I still have high latencies.
It usually starts in the evenings. The service I am getting from telkom is really poor and VERY slow.

I have logged a call on their broken website which didn't even go through, and logged 2 other calls which 1 of was just closed. No feedback, nothing. The second has also been closed but I still have latency issues.

101CRK061013 - Closed with problem still existing.
275CRK240913 - Closed with no contact or feedback or anything.
819CRK260713 - Fixed problem that lasted about 2 weeks.

I am thinking of cancelling my line as I need a stable/low ping. I don't download. I do gaming.

If this is not resolved by Wednesday I am keeping my monthly 700 bucks to myself.

Date:

Company: Telkom

Country: South Africa   City: Randburg

Category: Telecommunications

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