I returned from holiday on the 20 September 2013 to find that my Telkom ADSL line was out of order and that my Telkom modem was blown. I reported the problem to Telkom and received a reference number 384CTK20092013.
I have called every single day since then to get the problem on my line resolved. I have had 3 different technicians at my premises with excuses from a bad connection to a loop fault blamed for the fault on the line. The last technician found that the DSLAM in the local exchange was preventing me from browsing and reported the problem to the transmission department. According to the call centre my problem has been resolved and tell me that there is no DSLAM fault. I have called the local technical manager (Tom Dixon) who says he is aware of the problem but he cannot assist me as the problem does not fall under his department.
I am paying for a service that I am not receiving and no one at telkom is prepared to do their job and resolve me problem.
I contacted the call centre this afternoon 7 October 2013 and was once again told that there is no DSLM problem but my line is a little noisy. No one at Telkom is accountable for this problem.
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