Subject: MWeb throttle on uncapped ADSL service
Having noted that my line speed has been extremely slow for a few days I called their service centre. I was told that my account has been throttled in terms of their 'aup' that places a limit on the quantum of data that can be downloaded per billing period.
I have had this account for at least 15 years, perhaps as long ago as 1996/7. At that time the contract was for a dial up modem with a 256k line speed. I bought into their humph about uncapped ADSL and have had this service for a good number of years. The service provided is advertised as "uncapped". Their service operator told me that I must have received notification of a warning that my line usage quantum was over the limit for my 'service package' and that my line speed has been 'throttled. There is no evidence of such notice. This situation is reminiscent of Alice in Wonderland, where up is down, black is white, right is wrong and uncapped is capped. Your commercial behaviour is unacceptable and unethical and apparently exemplifies their subscription to the fallacy that the customer is a credulous fool who accepts whatever slop they dish up. A proud and ethical company?
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