Where to start?? On the 11 September I called the call centre wanting to activate a new email, I was advised that this would be at an additional cost. I accepted and the email was set up. On the 17 September I phoned and asked if they could change the email account to another name and they did so. On the 18 September I phoned again and asked if they could make a slight change to the name, which was done. After this change I realised that I could send emails from this account, but wasn't receiving any. So I phoned them and I was informed that the system has changed and they can no longer make changes. I tried explaining that I need an email account where I have the same incoming and outgoing address, because at that stage if anyone replied to my emails I didn't receive them. This was round about 14H00. In the next 5 hours I was transferred from one department to another, the phone was put down in my ear at least 5 times. Later I got hold of a guy which unfortunately name I don't know but he although he couldn't help me explained to me what was going. The add email @ add cost was just for a sale I had 5 alias they could use. The I were sent another person username and password
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