On the 9th of Sep I got notified that my wife's contract (TopUp 500) is down to 0 values on airtime, SMSs and data. The next morning I queried it at MTN in the Waterfront as it is impossible that all the airtime and data was used up in the first couple of the weeks since the 21st of August. I had also printed out itemised unbilled account to show how she had been charged for both SMSs and data the whole month even though she is supposed to get 250MB and 50SMS for free. The charges varied between R1 and R6 per text message. The branch manager Nazir (sp?) assured us the soonest response to the querie within 2 hours, because my wife basically could not use her phone unless we bought extra airtime. Now it is 9 days later and we have got no feedback, except 2 calls to say it has been escalated and we're 'working on it'. Today I spoke to customer services at 808 and they basically advised me to help myself online and that the querie that was filed did not even deal with my problem. And refused to help me any further. I am at a loss how to actually get to someone who will answer why my account was zeroed and rectify the issue. Customer services just brush you off and in fact do NOTHING!!
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