Hi,
I was a loyal customer of Altech autopage but due to bad customer service i decided to cancel my cellphone contract, i spoke to the retention department T. Masiteng, told her i wanted to cancelled and i wanted to be on the prepaid system she didn't explain to me that my top up 350, airtime of R150.00 plus R350.00 total of R500.00 will be forfeited. One the 17 June i was left with no airtime plus bis which i paid the previous month was wipe out. This was after hours i called my service provider MTN who in turn said if T.Masiteng didn't advise the process and losing my airtime of R500.00 they will have to refund my account. I spoke to Siphiewe Madima he requested a call record and was found that in fact that T.Masiteng didn't advise me. He made a note on his system but i received no feedback. I have a list of people i spoke to: Bianca Less, Nigel Chetty, Rudy finally receiving no response or feedback i spoke to Angelo Williams Retentions Team Manager, i also receieved an email from him on the 15/08/2013. Finally i recieved an sms from autopage on the 22/08/2013 confirming the refund will reflect in my account to date i am still waiting for the refund of R500.00 .
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