On Sunday at 15:00, I called the MTN Call Centre for the Sim Swap. I was informed it will be active within the next 24 hours. Wednesday evening the Sim Card was not activated. I requested to speak to the Team Leader in charge and I was transferred to Frank Phiri. A reversed psychology was used where I was ordered to get a new Sim Card as it was my error that the activation was not successful. I refused because everything was done timeously on my side. Frank confirmed that the query is still open on the system and assigned to Amina, queries are resolved within 24 hours by Team Leaders. Frank promised to have Amina to call me on Thursday (12/09/13) morning to give me feedback, and he will make a follow up with me to confirmed whether I was assisted. I did not receive a call from Amina - Team Leader on Thursday until close of business. I bought a new Sim Card and called in again for Sim Swap, thereafter I requested to be transferred to Frank Phiri, the Consultant confirmed sending him an email and I must expect a call shortly thereafter. Today is Friday, I have never received a call from so called Team Leaders from MTN Mount Edgecombe Call Centre - Amini and Frank Phiri.
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