I lost my phone on 12th Sep and reported to Tembisa station and they did the affidavid for me although i could not get hold of mtn on 808. on the 13th Sep i went into the killarnery branch to block/blacklist the phone and process my insurance claim. they blocked the phone and said they could not blacklist as they are offline and i have to call after 2hours to blacklist and then forward my claim to 24hours mobility. i called 3times and they were still offline and could not provide me with the ITC no which 24mobility advised that they will not process my claim without. i explained to lilorne Roziers and Phindile Buthelezi that i do not have a phone and its been two days now and that i only had till the 14th Sep to submit my claim and i will not be able to go instore as i have other commitements and dont have access to a phone. i requested Phindile to put me through to a manager as deidre at 24mobility cannot process claim and they just ignored my called and i was left holding for 22minutes. i do not understand why i should be getting the ITC number as 24hour mobility was sold to me by MTN and they need to sort out the ITC issue due to their system failure.
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