I am very unhappy with the service received by management & staff of Cape Gate. From the time we applied for a contract in July to date we have just experienced grief. We were assisted by Warren who gave us the incorrect information about our contract and afterwards we were made out to be liars. We were mislead by being told that if we pay extra in the anytime 200 (Samsung S4 and Tab 2) our account would be capped at 200 sms, R200 airtime & 200mb. When I got my bill I was told that it is not an open contract so we only get 25 sms, 150mb & R200 airtime. Why would I pay more for less? I was also told by a CC agent that I pay in arrears so I had to oay pro-rata and a full mnths fee after being told my 1st mnth I only pay pro-rata. Now I have to fill in a new application again for the migration to pay R569 pm after filling in a migration form already on request from the manager @ the store. Jackie & Shawn was going to meet with us at the store on 5/9/12 we got there nobody was there. I called head office spke to Cheryl & Tateka - without any joy. I was told they escalate and that is where it ends. This is only part of it
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