My cellphone contract with MTN expired 31-05-2012 and I advised them in time that I want my number ported to Vodacom upon expiry. This was confirmed by email and executed. I have never received any further statements and am no longer on the MTN network since then. On the 15th of January 2013 I found to my amazement that MTN keeps debiting my bank account with R299.- every month. I phoned their call center on 15-01-2013 and was first told I should have cancelled the contract. When I quoted the reference number of their confirmation email I was told that the MTN accounts department would contact me within 72 hours. On 22-01 I emailed MTN demanding immediate repayment of the unauthorized funds (R 2'392.-) and confirmation of the cancellation of the debit order. I received a prompt reply that my request was forwarded to the Cancellation department and that once my query had been assigned a consultant would contact me. Three days later I am still waiting for anything more than empty promises garnished with reference numbers. I want this resolved - NOW!!!
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