I have never before dealt with a company that employs so many staff that do not understand the concept of Customer Service. I had a contract with VODACOM that ended on the 31st August 2013. I called through 2 months prior to the expiry of my contract to allow for ample time to cancel, I was advised that my last debit order would be on the 01st August 2013 and that I my number would be ported to Prepaid as of the 01st September 2013. I make sure that there are sufficient funds in my account for my debit orders to run. I was quite shocked this morning when I found out that VODACOM had debited my account again but this time for an amount that was more than my initial contract amount. This has now caused my Bank account to go into a negative balance and incurred me unnecessary bank charges. This now reflects poorly on my account profile with my bank. I called through to the VODACOM contact Centre this morning to try to establish why I had not been correctly informed of this new debit amount for the month of September by Vodacom who is meant to be an AUTHORISED FINANCIAL SERVICES PROVIDER and offer proper advise to the clients. I am having no joy in getting any answers from VODACOM.
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