AccountNo. AO775747
NATURE OF COMPLAINT - INCORRECT BILLING.
On the 22 September 2011 we queried the origination of a charge of R552.72 plus Vat described as "Content Charge" on their invoice VE232754406 dated 07/09/11. Receipt thereof was acknowledged on the same date under reference 4317617. A subsequent message on the same date advised us that this charge "is a commercial SMS by a company with the intention of selling you a product or service". We replied on the same day to the effect that we had never subscribed for this service and the charge should therefore be reversed. In our letter dated 4 October we submitted the documents requested by them - their response that we would be contacted - ref 4353813 - never happened. Other ref numbers are 4354023, 4269312 & 5965184. Our letter of 20/11/2112 - calling for refund of all incorrect billings amounting to R3941.88 from 07/08/2009 to 07/04/2010 plus for invoices dated 7/8/08 and 07/4/10 plus interest, has had no effect and remains unanswered. It is now January 2013 which means this matter remains unresolved 16 months after our initial query.
How do we get our money back - please help.
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