I find it amazing how one receives excellent service when opening a new contract/upgrading or even when you are late with payment. Try getting some assistance with a billing issue where they owe YOU money, then you can't complain about service because there is NONE!!
I upgraded in June and was charged double on 1 Aug 2013, when I phoned in, I was told that they have changed to a new system and will be refunded at the end of August.
When I received my statement for August, I saw an amount in the "Usage" tab which I queried because I'm on a top-up contract. The highly trained operator told me that it is not a top-up and transferred me to a manager/supervisor, I was holding for 21 minutes before I was cut off.
Firstly I would like to know when I can expect my account to be refunded as this not a mistake from my side. Secondly I would really like to know where the call centre staff gets training from so I can ensure my staff stays away! How on earth am I able to recharge my account if I'm not on a top-up contract.
Please get this matter sorted or I'll take my business elsewhere!
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