I don't have anything or bone to grind with MTN.
I took out a contract with MTN in 2011 for two years.i.e. July 2013. I then informed them via email in May 2013 that i am not renewing my contract. In June when i recieved my benefits i advised them that i intend not to renew. I was advised that i must call only after the 28 July 2013. I obliged and addressed a call where i was advised that my contract has been duly terminated.
At issue here is the fact that it was not explained to me in June (when i called in) that i would still be obliged to pay for my account for the month of August becasue i have just recieved a debit notification now from my bank in respect of MTN contract, contract i had cancelled. i am just of the view that MTN, as part of treating customers failry, has an obligation to explain their products to the consumers. This should be the case as thingd stands now even if MTN legitimately have a claim to the monies outstanding but for lack of explanation- it could be deemed as dealing underhandedly. Come guys you know your product. I as the consumer has a right to explanation. Not after the fact which sadly is the point now.
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