I logged a call as I am having issues with connectivity in my area. The consultant called and advised there is an issue and will now refer the another department to assist. On the 12-13 August I was on course and received a call from one of the agents however I was unable to take the call. I called on the 16 August with regards to feedback
1) there was an agent that was so rude to me he just passed me on to someone else without even saying anything he made me repeat my story 3 times and then he has the audacity to advise he could not hear me
2) spoke to the team leader (Veronica pre-paid section) with regards to the rude agent, she said she would investigate and advise as the recording needs to be reviewed. She then transferred me to another agent who assisted me although however he advised someone will contact me as there was nothing he could do on his side
Today is the 21/08 and still no feedback from anyone
This is a corporate account and my work is dependant on connectivity
All I need to know is when will the booster be install and would appreciate some sort of feedback
Is this how you treat the corporate customers?
Do I have to beg for feedback?
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