I pay Telkom for a 4mb ADSL line from Telkom as well as a phone line.
On the 8th August, Service to my residential line went completely dead. No internet or phoneline.
I phoned on that day, and everyday other day since to gain some insight into what the problem is. Everytime we phone, it is a different story. "Cables, problem with the main box, area problem".. etc
No deadline for a fix has been provided at any point. No one has contacted us back to further inform us even though we have given our numbers and emails several times.
This complete and utter lack of accountability for their service is the most appalling and insulting customer service I have ever experienced. I am the paying customer and should be the first to know what is going on.
4 operators, 7 phone calls and 2 "escalations" and we *still* have no insight into the problem or expectations of a fix date.
The only thing I have seen is the complete refusal to commit to a fix date.
My request ID is 282CRK080813
And I would like to mention that it shouldn't have to be my job to ask Telkom to credit my account for the lack of service.
Shaun
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