We bought a house where an ADSL 4meg line was installed by previous owners, we tool the line over and asked telkom to downgrade the line to a 4meg line. For the last 3months they have been billing us incorrectly. Each month we phone them on the fault line to tell them to correct it. There is no telkom store in brits so we can only phone them... Each time you phone you hold the line for 20minutes costing a lot of money! Each time we phone they say they send email to the people who must correct it but they don't want to tell you who they send the email to? I ask them to give me proof, but they refuse to. They say it is all they can do. They also say someone will phone back, but nobody phones back. I even asked to speak to the manager but they let you hold the line so long that you end up putting the phone down.
The conclusion is that the service from telkom is very poor. We are still being paid for a 4meg line while only receiving a 1meg line. What are we suppose to do to get hold of the correct people to fix the problem!
We have spoken to naledi, mosesn innocentia and sibolele and no feeback!
Email adress: [Email Removed]
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