Yesterday I realised that due to ME mis-reading the terms and conditions, of a data-bundle I purchased from Afrihost the day before, all the data I had purchased had already expired (one day after I purchased it!) - I took a chance and phoned the Afrihost call centre to see if there was any way to salvage my expired data. Blaine was very efficient and very helpful and at the end of the 5minute call I had 10gigs of data back in my account, ready to be used.
Dont know if there are many other companies that would do that, especially when it's the customer's own mistake..
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