AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Slow or no Service | #171869

Cell C
Slow or no Service

Switch now for the lowest call rates. so i decide to switch to cellc. well what a mistake. called 084 145 and dealt with this really amazing sales person. this was really great service i thought. he told me not to worry as he will sort it all out. well unfortunately its been 5 days and i still dont have a phone nor is the contract even approved. when i call 084 145 i get through to very rude staff who tell me that it can take sometimes even more than 7 days just to be approved and even longer for the porting to happen. when i complain and state i was told my ph and prting would in 3-7 days they cold transfer me to someone else and have to start all over. Ask for a manger and you wait and then get cut off. i am paying for these calls as this was going to be my first number being ported to cellc and this is the service i get. thankfully i still have time stop this process. there is a reason it is so cheap. I also took data on my ipad which thankfully expires really soon. I asked cell c to please investigate why is my speed so slow. i have mtn 3g and cellc 3g and cellc gives me less than 1.7mbps while MTN is at 24mps. never heard back and problem worse. it really is for FOR YOURSELF

Date:

Company: Cell C

Country: South Africa   City: JHB

Category: Telecommunications

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