On Tuesday 23rd July, I went to MTN Richards Bay, to request backdated copies of monthly invoices for tax purposes.
This was clearly explained to "helper" on entrancing the office.
One's cell number is then entered into the machine, a queue number issued and one is then told to wait for a consultant who would be able to assist.
Time in: 1235 hrs.
Time seen by consultant: 1340 hrs.
On hearing my request I was told they cannot help, I must phone "808" and follow instructions.
I asked them why I had to wait for over an hour to be told this?
"Aaaah, they cannot say".
Why is it not possible to have an enquiry desk to assist with small or "outside queries?
Why does one have to sit and waste time, only for the "consultant" to say they "cannot assist"?
No-one appears even the slightest bit interested let alone concerned about customers being hugely inconvenienced there!
Where's the so called "customer service" they hark on about in their irritating adverts?
Pathetic service!
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