My husband's recently obtained laptop contract was delivered to him on Monday, 16th July 2013. The contract was taken up via telephone and he specifically stated that he chooses the top up package. We later realised that the option indicated on the contract was not the option he asked for and the next day we phoned to have it corrected. We were then transferred to mtn direct and a male person told us to have the initial saleslady phone us back to rectify the wrong. Three days later we are still awaiting the call. I phoned again today, Friday 19th July to find out why no one phoned back as yet and was again transferred back and forth. After a second phonecall this morning, a complaint was supposedly logged by glasson to the manager and I confirmed with my husband now nearly 6 hours later, that no one phoned him as yet. Apparently service is not of real importance to mtn and my husband will probably be forced into an billing option that he did not chose. I hope the recorded conversations will come in handy in this case. Since this is a new contract of which the sim has not even been activated yet, what on earth can be so difficult about changing the billing option on the system?
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