My Name is Thembisa Shirley Madywabe and I have a problem with MTN. I have a contract that I took at Queenstown branch and my number is 0810466552. in May 2013 I noticed that I owe them R103 481.00. I went to MTN branch to enquire about it, it reflected in the June statement. The explanation I got was that the amount was due to internet and they explained that I should pay within 3 Months.
For me to pay within 3 Months was very much impossible therefore I requested to pay it atleast over a period of 6 months. They refused the period of 6 months and I explained that the amount of R10 000 that I am requested to pay over 3 months is equal to my salary and I have children to take care of.
1. I do not have a business that would make me pay that amount at once.
2. All the requests I made were rejected.
The person I spoke to is Mr. Rajesh at Call Center. Please assist me with this matter as I really can not afford to pay such an amount.
Looking forward to hear from you.
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