"FINAL NOTICE FOR PAYMENT OF OUTSTANDING DEBT" letter i received.
After unsuccessful attempts to phone your call centre from 3 JUly to 15 July 2013 with the following reference numbers:
- 101700205 & 1307120000092215 (consultant= Itani)
Calls were made to the call centre on 3 -15 July.
these attempts were ally unsuccessful -to tell me what this amount is for. Also i was put through to the Supervisor on 3 occasions and each time the supervisor assured me they would phone we back. I have to receive a phone call.
So in order to prevent myself from being handed over to Lawyers or some Credit Bureau I have now paid the amount, as it was I unable to ascertain why this amount had been added to my account 3 months AFTER my Mtn contract was cancelled.
Upon cancelling my contract I asked for the balance due. This was indicated to me and amount paid. on 11 April i received an Invoice for R5 odd. Upon enquiry this was amount was credit - *email from Alice van der Merwe - REFnr 6525394) This email 4 May 2013 confirms that I "owe MTN nothing".
So I now find it impossible to understand how 3months later i can receive a "final demand" for R363.03. (this letter continues... but no more space here)
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