One 4 June I wrote in my complaint: I applied for 2 phone contracts (to port two existing numbers) & was approved on 7/3/2012. But when I went to pick up my phones only 1 phone number was ported and the other was their own number. I only accepted the one ported phone. The salesman marked cancel on the other phone.
Imagine my horror when my auditor informed me that 8ta had been deducting for 2 contracts for 15 months.
(they were conveniently sending my statement to the wrong address!) When I went in to correct the mistake they had the audacity to bill me R800 termination fee for their mistake on a contract that was never accepted!
Not only that: they refuse to give me a refund on 15 months of wrongful charges but will only pass me a credit; in effect still keeping My money! If I was owing them money for 15 months how much interest & penalties would they have charged me?
After my complaint they posted their generic "under investigation" template & quietly forgot about it.
Before my notifying them they could delude themselves that it was an error but now that they know about it and fail to correct it they are committing everyday they fail to return my money!
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