PLEASE TELL ME WHAT THE IS GOING ON WITH YOUR SHOCKING SERVICE?!
On the 28th of November 2012 my wife took her phone to 8ta Bayside to get repaired.
It's a Blackberry Torch 9800, for which I took out a contract for her in December 2011, ON MY NAME AS A CHRISTMAS PRESENT FOR MY WIFE.
She was told it would take 3-4 weeks, WHICH IS ALREADY HARD TO SWALLOW!
She's been back a few times getting weak excuses, I went to the branch yesterday and was told it's Blackberry's fault not 8ta and was given the repairer's number to contact in Midrand (Allied Mobile).
I called Allied Mobile today and was told they only received the phone on the 19th of December.
Then I called 8ta to find out why it took 3 weeks to get to the repairer from the date it was given to 8ta (28/11/2012).
The woman from 8ta then told me Allied Mobile was requested to collect on the 12th of December - FAIR ENOUGH, IT WAS A LONG WEEKEND..
BUT WHY DID IT TAKE 2 WEEKS FOR 8TA TO GET THE BALL ROLLING WITH THE REPAIR?
LAST WEEK THURSDAY, YOUR BAYSIDE BRANCH GAVE US A "NEW" BLACKBERRY BOLD 9900 (MORE LIKE REFURBISHED), IT COULD NOT EVEN SWITCHED ON!
THE MANAGER THEN SAYS HE WILL GET REPAIRED..
CRAZY - STILL NO PHONE!!
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