My contracts expire in 2 Months!! Yippeeeee!! then my CANCELLATIONS can begin!
After numerous complaints MTN has yet to resolve my network coverage problems. Numerous Templates have been completed and sent!
SAME problems:
"Network Busy". Data Coverage is so bad that I now only use Vodacom data!
MTN are not providing me with the service they promised!
SUPPLIER'S RESPONSE Mtn 11:23:01 | Mon 18 Feb 13
Hello ernestank,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the coverage management team for urgent investigation. BLABLABLA!!!
SUPPLIER'S RESPONSE Mtn
Time and Date 13:32:33 | Mon 27 May 13
Hello ernestank,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused due to the lapse in service.
Kindly be advised that this has been escalated to the relevant functional unit for resolution and they will contact you for feedback.
Regards,
Nomonde.
REQ:2193609
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