I took out a contract (telephonically) in Oct 2012 based on the specials catalogue for the FRB group. Wrt the contract application process with the lady by the name of Faith (Ref No. FM09101126), everything went smoothly telephonically and the handset was delivered to me.
The problems started when the first debit order went through from my account. I then called in and I was informed that the amount billed included other once off fees that were payable as part of taking out the contract. However, with the next debit order, the amount billed was about R80 more than what was agreed upon between myself and Faith, as per the catalogue for FRB employees.
I then called the customer care centre and I was sent from pillar to post, needless to say that my account billing was never correct till today. I have sent countless emails to employees based in the Constatntia and Sandton MTN SP branches, whom if I don't get an auto response (out of the office), just simply ignore my query.
I must say that for an organisation such as MTN, that prides itself in being the best telecommications company in Africa, the level of service I have received, or lack thereof, is poor to say the least.
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