In Feb this year i upgraded my contract from a higher package to a lower package, a call centre agent did my upgrade over the telephone and the exact amount was given to me on how much i would pay going forward and kept asking the agent if there were other costs that i needed to pay and she said no and my upgrade was done and after 2 days i received my new phone. When i received my statement at the end of the month the amount was much higher that i needed to pay by R750 so i contacted the billing department and they told me that they charged me a handset claw back fee but i said to them that this was not told to me when i did the upgarde and how can i pay for this. The call centre agent did not explain to this to me and i kept asking if there were any other costs and she said no so how can i be liable fot this? The billing department ignored my e-mails and i even asked for the recordings for the day my upgrade was done but they ignored me... this is utter rubbish!
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