I have an e-mail dated 11/14/2012 stating that my contract was cancelled. My number was migrated and ported back to Vodacom in February 2013. I received a refund from 8ta / Telkom in Feb as well.
BUT, have been debited once again from March anyways... strange considering i'm back with Vodacom and don't even have an 8ta sim card nor a contract with you anymore!!
I have various e-mail correspondance to this effect, hellopeter comments (all responded to and acknowledged but not a single person has assited thus far), not to mention tons of e-mails, case numbers etc. Every time i'm told the matter is being "escalated", "our billing department will get back to you", we will "remove your banking details"... blah blah blah.
So i finally stopped my debit order through my bank (by advise from 8ta service consultants) but lo and behold, the money-suckers have changed the reference and changed the debit date and R1180 vanished from my account this morning. Do you job, remove my details from your system... not MY money from my bank account.
Financial Account Number: 500634399 / Billing Accoun Number: 333968212 / Latest Invoice Number: 000986415
0 comments