I have acquired a network modem contract from cell c during the month of March 2013. At the end of march I reported a complaint with regards to failure of network coverage.
I reported this issue to Tanya Joubert, Area Manager of Cell C in the Western Cape. She send out two technicians to investigate this complaint at my home and found that there is indeed no network coverage.
They recommend that cell c should provide me with a booster to strengthen the signal and that was the last time I had any correspondence from Cell C. Since then I have persisted in reporting this to Cell C, with the following reference numbers as proof of evidence:
Ref: 305 030 3587
Ref: 305 220 0096
Email Ref: 2013 0524 175 915 986 989
On the 12 of June 2013, I phoned the call centre again and they indicated that they will forward my enquiry to the supervisor, Mr Calvin. They also promise to give feedback on this matter the same day, which they failed to do.
Since March 2013 I have been paying for a serve that I cannot use and the service provider has given me very little indication that they are trying to rectify this matter. This is unacceptable customer care service.
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