AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Won t give me the upgrade I want | #134277

Vodacom
Won't give me the upgrade I want

I have been due an upgrade for a while now and contacted Vodacom in this regard. I told them that I basically want to combine 2 contracts (Smart Light and MyGig2) and get a phone with that.

So in effect I want the following: Lets say I can take out the Smart light contract and get a phone worth R2000 and the MyGig2 and get a phone worth R3000. I want to take out both contracts and get phone worth R5000. It seems very logical to me.

2 Sales people have contacted me and both said that this was impossible. One even told me that not even the CEO will be able to organize this for me.

I think it is ridiculous that Vodacom is so inflexible to customers who have been with them for so long. I want to give them more business but they are unwilling to accommodate me in any way.

Date:

Company: Vodacom

Country: South Africa   City: Centurion

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google