I have been due an upgrade for a while now and contacted Vodacom in this regard. I told them that I basically want to combine 2 contracts (Smart Light and MyGig2) and get a phone with that.
So in effect I want the following: Lets say I can take out the Smart light contract and get a phone worth R2000 and the MyGig2 and get a phone worth R3000. I want to take out both contracts and get phone worth R5000. It seems very logical to me.
2 Sales people have contacted me and both said that this was impossible. One even told me that not even the CEO will be able to organize this for me.
I think it is ridiculous that Vodacom is so inflexible to customers who have been with them for so long. I want to give them more business but they are unwilling to accommodate me in any way.