I bought a Sony Xperia Z through Vodacom, and found out that they charged me R2000 more than other places in South Africa. I enquired about this, and was simply brushed off. I then sent a mail to Vodacom social media, which didn't even respond to my mail? - No credit or any effort shown on their part. (And this is for a customer that spends R2000 per month on Vodacom contracts)
Then 2 weeks later, I find out that the phone is faulty, I take it in to Vodaworld, which booked it in. I found out today, that Vodacom is not going to replacing the faulty phone, but rather order parts to repair it. This is a brand new phone, which is sealed and waterproofed. Now they want to rip it open to replace parts, rather than replacing? When asked why, they simply answer "the warranty only covers parts"!??
I am VERY unhappy with the responses and service, from a "leading" VSP. If I followed this mentality in my business, we would have no customer retention.
If I don't receive a replacement handset, after paying an excessive price in the first place, I will most certainly be moving.