I recently signed for a top-up contract for my daughter who is a student at university. Being a single mother, it is important that I be able to contact my daughter and at the same time maintain expenses and affordability.
However, my very first bill from cellc was for over R2000. Imagine my shock... when I specifically signed for a top-up contract to prevent exactly this type of unplanned expense.
This is unacceptable... and even worse is the lack of response to my complaints (reference: 3050901834). In fact my complaint was ignored..and cellc simply debited my account for the full bill amount. I was forced to ask my bank to reverse the debit since this is not in line with the signed contract and not compliant with my financial budget and needs.
I urgently need this bill to be revised in line with my contract and i am not to willing to accept liability for the bad management and inconsiderate customer service experienced so far from cellc. Furthermore, I do request any official response to this complaint to be phrased within the context of the consumer protection act.
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