Good afternoon. The network in Paarl was down for a good couple of hours yesterday (21 May 2013). I enquired about it on Facebook and was told to contact which i did. I was utterly shocked and disgusted by the tone and attitude and the inaccurate feedback I received. She is actually implying that I'm lying where i have more MTN clients that experienced the same thing than i can count on my fingers and toes! I've been an MTN subscriber for more than 12 years and this is the service I have to deal with?! Below please find the correspondence:
From: Coverage Inbox [Email Removed]
Sent: 22 May 2013 11:50 AM
To: Minnaar, Olivia
Cc: [Email Removed]
Subject: Re: No Network in Boland/Winelands Area!! [#6606836]
Good Day,
System shows that there was phone calls more that 12 times after lunch, and you were on internet from 13:54 untill late at night. So there is no coverage problem at the area in question.
Kind Regards
Thembi Hlongwane
Coverage Contact Centre Agent
After Sales Contact Centres
Toll Free Number: 083 900 1212
(case # 6606836)
For the complete correspondence please refer to case # 6606836
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