AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Vodacom making money from listing clients on ITC | #114712

Vodacom
Vodacom making money from listing clients on ITC

Last year 2012 in the month of June/ July I took a modem contract with vodacom. They had said they will debit their money from my bank account. This happened for about /-3 months when I realised that there's an error as I recieved mail that does not belong to me and I realised the sim card might not be registered in my name. I consulted an agent regarding this matter however without success. Thinking they will fix it I left there matter. Now, they black listed me. Okay, I accepted and began the process of trying to pay them back. At a Vodacom branch at westgate mall I was told I can't make payment and that I owe an amount of R3000. I called the contracts department via telephone they said my case was handed over to attorneys and the consulted tried transferring me to the attorney who had changed their numbers and were out of reach. Vodacom had never called me or their "attorney" so I searched and finaly got hold of the attorneys; I was told that I owe R4000 when I asked further they told me I should pay R200 monlthy. I agreed but after my first payment of R400 TO MY SUPRISE THE AMOUNT WAS INCREASED TO R4131, this within two months period.

Date:

Company: Vodacom

Country: South Africa   City: International

Category: Telecommunications

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