After my previous complaint, i sent Vodacom customer care and legal department an e-mail.
firstly, the legal department phones me in reply to the icasa investigation that I requested.
they swear that they did everything in their power to correct my complaints and that it was my problem, that I was not satisfied with the outcome.after a long conversation I eventually asked the person exactly what they sorted out? he replies that they sorted out a service complaint from crystal park, benoni, to which I reply that the actual complaint was from franciss evett park in port Elizabeth.
so basically they me over for a complaint on the wrong side of the country. GO FIGURE
next I receive feedback from their customer care, as follows.
From: [Email Removed]
Sent: Friday, May 10, 2013 10:11 AM
To: johan
subject: Re: qc339xxx, GAU5xxx, TU2013xxx
Dear Johan
Thank you for your e-mail.
I suggest you contact Autopage Cellular on 086 123 2424 as your contract is with them.
Regards
Dirk Matthee
Customer Care
eService Team
GUESS HE COULDNT READ.
PLEASE ADVISE ME, HOW ON EARTH A COMPANY WITH SUCH FANTASTICALLY COMPETANT STAFF
HAVE SO MUCH POWER OVER THE CONSUMERS AND THE COUNTRY?
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