I ported to Vodacom in 2008 because of bad service and billing queries at Mtn that was not sorted out. I have been a happy Vodacom customer since 2008 and currently have 6 contracts with them. On the 3rd of May 2013 I started getting calls from people looking for somebody else. After numerous calls over the weekend I found out on Sunday that Mtn gave out my number to a new contract customer. I have contacted Mtn a bunch of times via telephone and email. I have managed with Vodacom's assistance to get Telkom and Vodacom calls routed back to my number, but currently if you call my number from the Mtn network it says my number does not exist. As I am a salesman I am losing thousands of rands daily with not being able to receive calls. When speaking to Mtn now they keep passing me from here to there! This is ridiculous as my number is now a Vodacom number and Mtn should not have the right to issue it to someone new!
0 comments