3 years ago I got 2 Virgin contracts, both phones where with my bag followed the whole procedure of getting affidavits, cancelling the numbers ect, I experienced extreme frustration with the virgin mobile staff that I ended up cancelling both contracts.
I then got told I need to pay - R4300 in order to cancel my contracts, so I MADE payments arrangements and STUCK to them but they STILL handed me over to Select online, in January 2012 I settled my owing amount IN FULL it then took numerous of emails to get a confirmation letter stating I have cleared my debt.
3 weeks ago I went to check my status on Trans union and I STILL had a judgement on my name from Virgin Mobile after a year of settling the account, I then contacted Select online AGAIN for the letter stating the lady said she has will follow up with regards to clearing my name and it takes 48 hours it has been 23 days and they still have not got back to her, I have phoned and emailed NUMEROUS of times spent money on calls to only be transferred to 3 -5 different people in the wrong departments getting NO HELP.
08/05/2013 I get an email saying that I still owe R112.66 HOW CAN I STILL OWE WHEN I HAVE A LETTER S
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