Dear sir/madam
On the 03.11.2012 I made a payment of R1709.00 via EFT in store. A receipt was given and I was informed that payment has gone thru as it was APPROVED. If there were no funds it surely would have declined and not generate a receipt showing a PAYMENT.
Now 3 months down the line they send me a letter advising of an amount of R1709.00 still outstanding. im not willing to pay this because as far as i know its paid!!
The only reason why this was owing to Virgin Active is because I terminated my contract as I was getting married and unable to afford this. I think its highly unfair that I'm being told now that this amount is apparently still owing and a huge inconvenience to me. Why notify me now? Why not that time when payment was supposedly declined?
Please help resolve this as I believe this is misconduct on behalf of Virgin Active.
0 comments