I have joined the momentum multiply from the starting of this year on the Bankmed scheme and was advised to call virgin active to cancel debit order as this would be paid directly via momentum, this was done and a refund was received for the month of decemeber. for 2 months now i have been debited on the 1st of every month and queried this yesterday 2013-03-12, and was told by the consultant that this does not reflect on their side, i advised them that i have the proof as it shows on my internet banking as a direct debit from virigin active, the consultant very reluctantly told me to hold on while she checked, upon her re answering the call, she sounded very confused and asked if she can call me back, this was yesterday. i still have not receieved any feedback wheteher it be via mail or phone, this is concerning as i have been debited via momentum and virgin active for the same gym membership.
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